Showing posts with label
Customer Relationship Management.
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Showing posts with label
Customer Relationship Management.
Show all posts
dhc, provider of integrated software solutions, today announces the new cloud-based customer relationship management (CRM) system, Microsoft Dynamics CRM Online and its on-premise counterpart, 2011, are now available from the Microsoft Gold Partner. The company increased its CRM customer-base by 61% during the last financial year and expects the addition of Microsoft Dynamics CRM Online and 2011 to continue its rapid market growth.
Nasdaq recently reported that cloud-based CRM made up 14% of the global CRM market in 2010 and is expected to reach 25% by 2017. The availability of Microsoft Dynamics CRM Online, through dhc, marks the first time that the cloud-based version of the software has been made available to UK businesses through Microsoft.
“Microsoft Dynamics CRM Online is an ideal system for any business looking to implement or upgrade hosted CRM. Both the hosted and on-premise versions are competitively priced and the deep integration with Microsoft software delivers a familiar, consistent and productive user experience,” comments Director at dhc, Matt Garman. “The addition of Microsoft Dynamics CRM Online and 2011 to dhc’s portfolio means we can deliver the perfect solution to meet our customer’s requirements, whether hosted or on-premise.”
Microsoft Dynamics CRM Online and 2011 feature a strong focus on the user experience and deep integration with familiar products including Outlook, Office, SharePoint and Bing, as well as the iPhone and the newly launched Windows 7 phone. dhc will deliver Microsoft Dynamics CRM Online to customers with the broader benefits of business application integration, including Access Dimensions (financial management) and dhc’s own iConnekt (workflow management).
Garman adds, “Our extensive CRM experience including the integration with accounting, workflow and collaborative working applications facilitates widespread adoption of the technology across the organisation. This joined up approach helps to drive ever more effective sales and marketing campaigns, by providing easy, familiar access to up-to-date, real-time customer information at any time.”
With Microsoft Dynamics CRM Online and 2011, dhc uses its expertise to work closely with customers to ensure full process management, business intelligence, planning and measurement for staff in customer service, sales and marketing. For service professionals, the software eliminates the need for re-keying of data and uses guided process dialogues, inline business intelligence for performance and goal management and real-time statistic dashboards to improve customer service. Sales personnel can accurately plan, manage opportunities, produce sales forecasts, manage post-sales service and generate business intelligence. With Microsoft Dynamics CRM, marketers can better plan campaigns, execution, budgets, analysis and contact management with customers and leads.
Source: Microsoft’s New Dynamics CRM Online and 2011 Now Available From dhc
Customer Relationship Management was once used only by large enterprises because of the high cost associated with the product, but the tides have turned, says Sue Smythe, co-owner of CMIT Solutions in Everett.
A CRM tracking tool gives users countless benefits, usually at a decent price. Besides just managing sales, CRM software has applications enabling increased satisfaction in customer service. Providers of CRM software include Salesforce.com (News - Alert), SugarCRM, ACT, Microsoft Dynamics, and NetSuite among others.
NetSuite Inc. sells cloud computing business management software suites helping companies organize core key business operations into a single system, which includes Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), and Ecommerce. NetSuite's (News - Alert) "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.
NetSuite CRM+ software delivers powerful customer relationship management (CRM) functionalities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a Web-based CRM solution.
Unlike most CRM solutions, NetSuite CRM+ includes standard powerful sales performance, order management and marketing effectiveness capabilities.
NetSuite CRM+ is the only CRM solution that is completely integrated with the back office—order management, fulfillment and financials—that help to decrease manual entry and various errors, as well as increasing the time a process can be completed. This perfect integration enables a business to be able to operate on the same customer and transactional data—and offers complete visibility into the customer lifecycle—from beginning to end.
Original Source: Top Five Reasons to Use CRM Software
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Data virtualization could be the next big thing in the customer relationship management (CRM) and enterprise applications space.
If you can imagine an environment where you can integrate on-premise, cloud and SaaS applications quickly, easily and securely, you're on your way to understanding the potential of data virtualization. Next, imagine that you can automatically link your PeopleSoft, Vantive, Salesforce and SAP systems to provide a single continuous view of the customer.
These pretty radical concepts are already available in a product from Queplix, a leader in data virtualization. Other players in the field include Informatica, Pervasive Software, Composite Software, DataFlux and VisionWare. And the giants are also on the move.
"IBM, Microsoft, Oracle and SAP are all data management big guns with interests in the cloud, master data management and enterprise applications," said John Abbott, co-founder and chief analyst of The 451 Group.
Abbott said IBM (NYSE: IBM) has made a series of integration acquisitions, while Oracle (NASDAQ: ORCL) acquired product data-quality vendor Silver Creek Systems earlier this year to boost its data management credentials. And SAP (NYSE: SAP) is in the process of assimilating Sybase.
But what exactly is data virtualization? Well, Wikipedia defines data virtualization as "the presentation of data as an abstract layer, independent of underlying database systems, structures and storage."
Data virtualization allows companies to get critical customer care, sales force automation and other important CRM applications working together to improve business operations and provide better service to their customers, said Michael Zuckerman, chief marketing officer of Queplix.
Last month, Queplix released Queplix Virtual Data Manager (QVDM), a product that can manage a simple integration between two applications or scale easily to integrate multiple instances of a complex application such as Siebel or SAP.
The core of the product is its persistent metadata server, which is accessible to all applications and provides a common source of data information and truth, said Zuckerman.
"Data virtualization offers a fundamental change in the way application and data integration problems can be solved," said Abbott. "Once virtualized, the data is available for secure reuse, with potential incremental return on investment with each application."
Original source: Data Virtualization Links CRM, ERP and SCM
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