dhc, provider of integrated software solutions, today announces the new cloud-based customer relationship management (CRM) system, Microsoft Dynamics CRM Online and its on-premise counterpart, 2011, are now available from the Microsoft Gold Partner. The company increased its CRM customer-base by 61% during the last financial year and expects the addition of Microsoft Dynamics CRM Online and 2011 to continue its rapid market growth.
Nasdaq recently reported that cloud-based CRM made up 14% of the global CRM market in 2010 and is expected to reach 25% by 2017. The availability of Microsoft Dynamics CRM Online, through dhc, marks the first time that the cloud-based version of the software has been made available to UK businesses through Microsoft.
“Microsoft Dynamics CRM Online is an ideal system for any business looking to implement or upgrade hosted CRM. Both the hosted and on-premise versions are competitively priced and the deep integration with Microsoft software delivers a familiar, consistent and productive user experience,” comments Director at dhc, Matt Garman. “The addition of Microsoft Dynamics CRM Online and 2011 to dhc’s portfolio means we can deliver the perfect solution to meet our customer’s requirements, whether hosted or on-premise.”
Microsoft Dynamics CRM Online and 2011 feature a strong focus on the user experience and deep integration with familiar products including Outlook, Office, SharePoint and Bing, as well as the iPhone and the newly launched Windows 7 phone. dhc will deliver Microsoft Dynamics CRM Online to customers with the broader benefits of business application integration, including Access Dimensions (financial management) and dhc’s own iConnekt (workflow management).
Garman adds, “Our extensive CRM experience including the integration with accounting, workflow and collaborative working applications facilitates widespread adoption of the technology across the organisation. This joined up approach helps to drive ever more effective sales and marketing campaigns, by providing easy, familiar access to up-to-date, real-time customer information at any time.”
With Microsoft Dynamics CRM Online and 2011, dhc uses its expertise to work closely with customers to ensure full process management, business intelligence, planning and measurement for staff in customer service, sales and marketing. For service professionals, the software eliminates the need for re-keying of data and uses guided process dialogues, inline business intelligence for performance and goal management and real-time statistic dashboards to improve customer service. Sales personnel can accurately plan, manage opportunities, produce sales forecasts, manage post-sales service and generate business intelligence. With Microsoft Dynamics CRM, marketers can better plan campaigns, execution, budgets, analysis and contact management with customers and leads.
Source: Microsoft’s New Dynamics CRM Online and 2011 Now Available From dhc
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