Customer Relationship Management was once used only by large enterprises because of the high cost associated with the product, but the tides have turned, says Sue Smythe, co-owner of CMIT Solutions in Everett.
A CRM tracking tool gives users countless benefits, usually at a decent price. Besides just managing sales, CRM software has applications enabling increased satisfaction in customer service. Providers of CRM software include Salesforce.com (News - Alert), SugarCRM, ACT, Microsoft Dynamics, and NetSuite among others.
NetSuite Inc. sells cloud computing business management software suites helping companies organize core key business operations into a single system, which includes Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), and Ecommerce. NetSuite's (News - Alert) "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.
NetSuite CRM+ software delivers powerful customer relationship management (CRM) functionalities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a Web-based CRM solution.
Unlike most CRM solutions, NetSuite CRM+ includes standard powerful sales performance, order management and marketing effectiveness capabilities.
NetSuite CRM+ is the only CRM solution that is completely integrated with the back office—order management, fulfillment and financials—that help to decrease manual entry and various errors, as well as increasing the time a process can be completed. This perfect integration enables a business to be able to operate on the same customer and transactional data—and offers complete visibility into the customer lifecycle—from beginning to end.
Original Source: Top Five Reasons to Use CRM Software
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