dhc, provider of integrated software solutions, today announces the new cloud-based customer relationship management (CRM) system, Microsoft Dynamics CRM Online and its on-premise counterpart, 2011, are now available from the Microsoft Gold Partner. The company increased its CRM customer-base by 61% during the last financial year and expects the addition of Microsoft Dynamics CRM Online and 2011 to continue its rapid market growth.
Nasdaq recently reported that cloud-based CRM made up 14% of the global CRM market in 2010 and is expected to reach 25% by 2017. The availability of Microsoft Dynamics CRM Online, through dhc, marks the first time that the cloud-based version of the software has been made available to UK businesses through Microsoft.
“Microsoft Dynamics CRM Online is an ideal system for any business looking to implement or upgrade hosted CRM. Both the hosted and on-premise versions are competitively priced and the deep integration with Microsoft software delivers a familiar, consistent and productive user experience,” comments Director at dhc, Matt Garman. “The addition of Microsoft Dynamics CRM Online and 2011 to dhc’s portfolio means we can deliver the perfect solution to meet our customer’s requirements, whether hosted or on-premise.”
Microsoft Dynamics CRM Online and 2011 feature a strong focus on the user experience and deep integration with familiar products including Outlook, Office, SharePoint and Bing, as well as the iPhone and the newly launched Windows 7 phone. dhc will deliver Microsoft Dynamics CRM Online to customers with the broader benefits of business application integration, including Access Dimensions (financial management) and dhc’s own iConnekt (workflow management).
Garman adds, “Our extensive CRM experience including the integration with accounting, workflow and collaborative working applications facilitates widespread adoption of the technology across the organisation. This joined up approach helps to drive ever more effective sales and marketing campaigns, by providing easy, familiar access to up-to-date, real-time customer information at any time.”
With Microsoft Dynamics CRM Online and 2011, dhc uses its expertise to work closely with customers to ensure full process management, business intelligence, planning and measurement for staff in customer service, sales and marketing. For service professionals, the software eliminates the need for re-keying of data and uses guided process dialogues, inline business intelligence for performance and goal management and real-time statistic dashboards to improve customer service. Sales personnel can accurately plan, manage opportunities, produce sales forecasts, manage post-sales service and generate business intelligence. With Microsoft Dynamics CRM, marketers can better plan campaigns, execution, budgets, analysis and contact management with customers and leads.
Source: Microsoft’s New Dynamics CRM Online and 2011 Now Available From dhc
AccuERP is a game changing ERP solution specially designed to meet the specific requirements of Large and Medium sized companies where lower TCO and faster deployment is a must. This built to last ERP Suite from Accusol is developed on the latest Microsoft platform and provides both Web as well as Windows interfaces providing both mobility as well as ease of use.
Functionally, AccuERP provides the control and visibility you need across the enterprise to streamline operations and maximize profitability as well as consistently meet customer demands. The AccuERP is a full featured ERP solution covering all your process and reporting requirements in Financial Accounting, Sales and Distribution, Procurement, Inventory Management, Manufacturing and Quality Control and Maintenance.
Mahindra Satyam today announced that its Oracle Practice has signed a contract with OMRAN, the company mandated by Oman Government to deliver major projects and manage tourism assets and investments.
The contract will be executed in association with Bahwan IT, Mahindra Satyam''s local partner in Oman to implement Oracle ERP Software, Mahindra Satyam said in a statement.
"We selected Mahindra Satyam as our partner for the Oracle ERP implementation because we recognised its excellence and competence and the result of years of global Oracle experience. Mahindra Satyam and Oracle''s solutions will support OMRAN at all levels and will help streamline the various units and enable an orderly growth of our business," said Eng Wael bin Ahmed Al Lawati, Chief Executive Officer, OMRAN.
Mahindra Satyam's implementation of the ERP system will include solutions across Finance, HRMS, and Payroll and Procurement functions.
Bobby Gupta, Vice President and Head of MENA, Mahindra Satyam said, "This contract is a manifestation of our ability to provide specialised solutions in the field of e-governance and also underlines the upshot of our strategic partnership with Oracle and our expertise in implementing enterprise ready Oracle solutions."
The company, however, has not declared commercial terms of the contract.
Original Source: Mahindra Satyam signs contract with Omran for ERP
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We have commenced the preparation of the mass manufacture and shipment of version 2.3 of our Point of Sale software. While the update will be available for downloading online from mid next week, the update is being mailed on a CD to every Tower Advantage TM customer.
The CD package includes comprehensive update notes which document the installation process and list every change and enhancement delivered with the software update.
The CD also contains a fresh installation version of the software. This is valuable for sites which may at some point in the future need to install our Point of sale software from scratch on a new computer or to recover from some major computer problem. The fresh install can be achieved by our customers without the need for Internet access - this could be most useful in a disaster recovery situation.
The first batch of update CDs hit the mail yesterday. More will be sent on each day of this coming week.
Prior to hitting GO on the manufacture of the CDs, we tested four master CDs on different systems to ensure that the update loaded without incident. We tested the software update itself in more than 30 beta test sites over more than a month prior to signing off that the update was ready for release.
We take our quality assurance commitment seriously and prefer to ship an update late and clean than early and buggy.
Our Retailer 2.3 software is a substantial update for our Point of Sale software customers. The operational and financial benefits which will flow from embracing the update are considerable.
At the CRM Software Blog website Microsoft Dynamics CRM experts provide reviews, comparisons and opinions to professionals in the CRM software selection process. But the biggest question CRM Software buyers want answered is, "How much does Microsoft Dynamics CRM cost?"
Now CRM software buyers can use the Microsoft Dynamics CRM Quick Quote Cost Estimate tool to get budgetary pricing for both Microsoft Dynamics CRM on-premise and Microsoft Dynamics CRM Online. The unique feature of this quick quote tool is that it not only calculates the software license fees (for either online or on-premise) it also estimates the cost of implementation and training (either basic or advanced) provided by an experienced Microsoft Dynamics CRM partner. While the CRM Quick Quote tool is not meant as a binding proposal, it aims to give buyers a fairly accurate estimate to begin the budgeting process. After receiving the budgetary cost estimate, CRM software buyers can visit the Directory of Microsoft Dynamics CRM Partners to find a local expert that can provide a detailed, customized proposal with final pricing.
CRM software buyers researching pricing with the quick quote tool are presented with the following options:
Microsoft Dynamics CRM System Selection Options:
- Microsoft Dynamics CRM Online: Software Subscription. You pay a monthly subscription fee per named user for on-demand software hosted by Microsoft. In this model your company does not own the software. Maintenance fees are included in the cost. Includes Sales, Service, Marketing Functionality.
- Microsoft Dynamics CRM On Premise: Software Purchase. You pay a one time fee to purchase the CRM server license and named user licenses and have it installed on your own servers/hardware. In this model your company owns the software. Includes Sales, Service, Marketing Functionality. No user minimum.
Microsoft Dynamics CRM Implementation Options:
- Basic CRM: Includes Business and Functional Requirements Review, Basic Customization and Configuration, Basic user and administration training.
- Basic CRM Plus: Includes Business and Functional Requirements Review, Advanced Customization and Configuration, User Training, Administrator Training, Data Configuration, 1 SQL Report Design.
- Advanced CRM: For companies with detailed reporting requirements, 3rd party integrations, complex data migrations. Includes all elements in CRM and CRM Plus and extensive customization work.
In the first 30 days after the tool was launched on January 1, 2011, 77 companies have requested a Dynamics CRM Quick Quote. 41 percent chose the Dynamics CRM On Premise option. 58 percent chose the Dynamics CRM Online option. The average employee count of these companies was 123. The average number of CRM users requested for pricing was 63. Of the companies that chose to list their current CRM software, 23 percent are using SalesForce.com. At this time the CRM Quick Quote tool does not calculate Dynamics CRM promotions such as the $200 incentive to switch from SalesForce to Dynamics CRM.
"The CRM Software Blog receives over 15,000 visitors each month and has been growing rapidly. The release of the CRM Quick Quote tool is a benefit both to our readers and our members," says CRM Software Blog Manager, Anya Ciecierski.
